---
title: "August"
slug: "august"
updated: 2023-11-14T03:36:51Z
published: 2023-11-14T03:36:51Z
canonical: "help.delhivery.com/august"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.delhivery.com/llms.txt
> Use this file to discover all available pages before exploring further.

# August

## August Product Updates

1. [Visibility of Weight Mismatches](/home/docs/august#visibility-of-weight-mismatches)
2. [WhatsApp Communication for Reverse Shipments](/home/docs/august#visibility-of-weight-mismatches)

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### Visibility of Weight Mismatches

- Users can now track weight mismatches on Delhivery One. This will only be visible for clients who are on prepaid mode and maintain a wallet with Delhivery.
- If a shipment has multiple wallet deduction i.e. X was charged from Wallet at the time of manifestation and Y was charged during shipment transit or delivery - user can track the weight and wallet deduction
- Users can view the sorter images of the shipments and raise claims if they want to raise a billing dispute once the shipment has been delivered.
- Navigate to **Disputes** > **Weight Mismatches** to view weight mismatches and raise claims.

![](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image-1695735905130.png)

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### WhatsApp Communication for Reverse Shipments

- Users can send WhatsApp Communication to end consignee for NDR verification and Reverse Shipment milestones
- You can verify unsuccessful pickup attempts from consignees through NPR Verification and send real time updates to consignees for reverse shipments like Out for Pickup, Successfully picked up.
- Navigate to **Services** > **Value Added Services** > **Communications** to view message templates and enable WhatsApp Communication.
- You can also subscribe to successfully delivered message report form **Reports** > **Schedule Report** > **WhatsApp Communication Report**.

![](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image-1695736356970.png)

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