---
title: "B2C Courier Returns /RTO"
slug: "courier-returnrto"
updated: 2026-07-09T13:02:10Z
published: 2026-07-09T13:02:10Z
canonical: "help.delhivery.com/courier-returnrto"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.delhivery.com/llms.txt
> Use this file to discover all available pages before exploring further.

# B2C Courier Returns /RTO

## Overview

Courier Return or Return to Origin (RTO) refers to a Sale order that was undelivered and was returned to the client warehouse. This could be due to either:

- Client canceling the order while it was in the "In Transit" stage.
- Consignee rejecting the order while it was "Out for Delivery."

---

## What is RTO? How can I manage courier return as a seller?

[Embedded content](https://www.youtube.com/embed/dIM5qHNuT9c?&wmode=opaque&rel=0)

- Navigate to: **Main Menu > Orders > Forward orders > In Transit**
- Select the order(s) and click **"Cancel Order."**

![Cancel Order Step](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image-1648550543808.png)

---

## How can I track RTO or how can I track returns?

- Navigate to: **Main Menu > Orders > Forward orders > Canceled & RTO**
- **Returning to Origin** - Orders are being returned and are en route to the client warehouse.
- **Returned** - Orders have been successfully returned to the client warehouse.

![Track Returns Step](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image-1648550610972.png)