---
title: "Custom Channel"
slug: "custom-channel"
updated: 2023-08-21T05:31:23Z
published: 2023-08-21T05:31:23Z
canonical: "help.delhivery.com/custom-channel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.delhivery.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Channel

## Overview

Manual sale orders can be created in this channel. These are the order taken via phone / e-mails or even Instagram / Facebook. Basically for sale channels that don't have a direct integration with Delhivery One.

Orders can either be uploaded in bulk or created one by one.

## Add Custom Channel

**Steps to add Custom Channel:**

1. Navigate - **Main menu > Channels > Add Channel**
2. On the Channels page, choose ‘Custom’ channel.

![image.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image%285%29.png)

Provide the following information: **Basic Details**

- Channel Name: Give a name to your Custom channel. * Pickup Preference: This will be your default pickup location for orders from this channel

1. Click **Add Channel**