---
title: "Exceptions & Non-Delivery Report (NDR)"
slug: "exception-ndr"
updated: 2024-10-16T08:43:35Z
published: 2024-10-16T08:43:35Z
canonical: "help.delhivery.com/exception-ndr"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.delhivery.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Exceptions & Non-Delivery Report (NDR)

## Overview

You can now view all your Unsuccessful Deliveries (NDRs or non delivery report) or Pickups (NPRs or non pickup report) at one place. 

Navigation:
**Main Menu > Exceptions & NDR**


![Screenshot 2024-07-04 194723.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/Screenshot%202024-07-04%20194723.png){height="" width=""}

You can take actions from Delhivery One on both Orders with Unsuccessful Deliveries & Pickups and Orders on hold.

![Exceptions and NDR- Delhivery One](https://youtu.be/0ryND6foFkU){height="480" width="640"}

Clicking on "View Orders" will open a list view of all unsuccessful deliveries / pickups (NDRs/NPRs). In the list you would see

* Shipments with Exceptions
* Shipments with Miscellaneous Issues
* Non-Actionable Shipments

![Screenshot 2024-07-05 110200.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/Screenshot%202024-07-05%20110200.png){height="" width=""}

You can filter this list to show only actionable shipments. You can also search using waybill number (AWB) or Order ID.


* * *
In this section, you will learn about
* [Shipment Exceptions](https://help.delhivery.com/docs/shipment-exceptions)
* [Miscellaneous Issues](https://help.delhivery.com/docs/non-delivery-report-ndr)
* [B2B Exceptions Management](/home/docs/b2b-exceptions-management)