---
title: "July"
slug: "july"
updated: 2023-09-26T13:34:41Z
published: 2023-09-26T13:34:41Z
canonical: "help.delhivery.com/july"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.delhivery.com/llms.txt
> Use this file to discover all available pages before exploring further.

# July

## July Product Updates

1. [Mobile friendly order booking flow](/v1/docs/july#mobile-friendly-order-booking-flow)
2. [Discounted pricing for 5 and 10 kg shipments](/v1/docs/july#discounted-pricing-for-5-and-10-kg-shipments)
3. [Improvements in Pickup Experience](/v1/docs/july#improvements-in-pickup-experience)
4. [Improvements in Channel Integration](/v1/docs/july#improvements-in-channel-integration)
5. [Exception Management : Seller & Warehouse Returns](/v1/docs/july#exception-management-seller-warehouse-returns)

---

### Mobile friendly order booking flow

- Users can now create, ship, and track their orders from the convience of a mobile browser.
- The following capabilities can now be accessed in a mobile optimized design.
  - Track Actions Required by you and Your Performance from Dashboard
  - Create & ship a Single order and raise a Pickup Request
  - Track your Pending Orders and All Shipments easily

---

### Discounted pricing for 5 and 10 kg shipments

- Company Owner and admin users will now have the option to view and opt for Discounted pricing for 5 and 10 kg shipments.
- Users can compare their existing and new pricing - by checking the rate calculator and rate card in detail
- Users can opt for auto updating rates or request a callback to their Account Manager for further discussion and opting for new discounted pricing for 5 and 10 kg shipments.

![ezgif.com-video-to-gif 2.gif](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/ezgif.com-video-to-gif%20%282%29.gif)

---

### Improvements in Pickup Experience

- There are 2 modes for Pickups. Based on the pickup configuration for the account, users can now see messaging around whether they need to raise a Pickup Request for Ready to Ship Shipments.
  - Auto Pickup - Pickup will be scheduled automatically.
  - Manual Pickup - Raise Pickup before 2pm to get Same day pickup at your doorstep.

![image.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image%28122%29.png)

- Users can also view the packaging guidelines while raising a new Pickup request or tracking an existing one

![image.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image%28120%29.png)

- Users can now escalate a Pickup Request from Pickup Request Listing Page for
  - Pickup Delayed / not done
  - Physical pickup done but status not updated
- Escalated Pickup Requests shall be notified and made visible on Ground Operations dashboard so that the highlighted pickups can be completed on priority

![image.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image%28121%29.png)

- Users can also view the phone number of the agent who is assigned for Pickup. This shall be visible only for the first pickup request for a pickup location to ensure a successful pickup.

![image.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image%28123%29.png)

---

### Improvements in Channel Integration

- Order syncing from Shopify/WooCommerce is now near real-time. Users will now be able to view their orders on Delhivery One portal immediately versus previously when orders were synced every 5-10 minutes.
- If any update is made to an order in Shopify/WooCommerce, the order in Delhivery One shall be immediately updated now. Users will not have to manually update the order to keep data in sync

---

### Exception Management : Seller & Warehouse Returns

- Users can now view and take action for shipments that are on hold during the return journey (RTO/DTO) due to missing inputs
- Users can take the following actions
  - Upload invoice
  - Reattempt at Same Address
  - Update return address

![image.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image%28124%29.png)