---
title: "October"
slug: "october-23"
updated: 2023-11-14T03:41:29Z
published: 2023-11-14T03:41:29Z
canonical: "help.delhivery.com/october-23"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.delhivery.com/llms.txt
> Use this file to discover all available pages before exploring further.

# October

## October Product Updates

1. [Call Pickup Executive for Escalated Pickup Requests](/home/docs/october-1#call-pickup-executives-for-escalated-pickup-requests)
2. [View Freight and VAS Invoices](/home/docs/october-1#view-freight-and-vas-invoices)

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### Call pickup executives for escalated Pickup Requests

- Users now have an option to call the Field executives for escalated pickup requests.
  - Failed Pickup requests for which a ticket has been raised or a WhatsApp response was received for pickup verification would be visible as escalated Pickup Requests on Delhivery One.
  - We have introduced an option for you to call the Field Agent on these escalated Pickup requests once they are in the Out for Pickup status.
  - The Field executive's phone number can be viewed from the Dashboard, Pickup listing page and the Pickup Detail page by clicking on the "Call Executive" button.

![](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/Screenshot%202023-11-09%20at%205.02.43%20PM(1).png)![](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/Screenshot%202023-11-09%20at%205.04.39%20PM.png)

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### View Freight and VAS Invoices

- Company owner will be able to view invoices for Domestic, International, and VAS services under the Finances tab. Users can view and download prepaid invoices in PDF format.
- Users will also be able to view the outstanding bills and click on the Pay Now CTA. Pay Now will redirect to payment gateway on a new tab.
- Users can filter based on date range/invoice number and download AWB wise data against the invoice from the details page.

![](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image-1699615446768.png)

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