---
title: "September"
slug: "september-23"
updated: 2023-11-14T03:42:10Z
published: 2023-11-14T03:42:10Z
canonical: "help.delhivery.com/september-23"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.delhivery.com/llms.txt
> Use this file to discover all available pages before exploring further.

# September

## September Product Updates

1. [Revamped Help Center on Delhivery One](/home/docs/september-1#revamped-help-center-in-delhivery-one)
2. [Search Orders with consignee phone number](/home/docs/september-1#search-orders-with-consignee-phone-number)
3. [Visibility of upcoming pickups on Dashboard](/home/docs/september-1#visibility-of-upcoming-pickups-on-dashboard)

---

### Revamped Help Center in Delhivery One

- Users now have a "Help Center" button access on your Dashboard. You can use it to
  - **Raise Support Tickets** - for issues related to pickup, shipments, weights, billing and remittances and get response from our support team within 3 hours
  - **Request Callback** - for overall account level conversations, billing disputes, training and pricing details
  - **Zoom training** - book a training session for Delhivery One based on your calendar availability

![](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image-1695743512377.png)

---

### **Search orders with consignee phone number**

- We have now made it easy for you to look up pending orders from your customers on Delhivery One
- Searching with phone number will be accessible to you from your dashboard in
  - Forward order section
  - Reverse order section
  - Shipment listing pages

![](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image-1695742643434.png)

---

### **Visibility of upcoming pickups on Dashboard**

- Users can now track their upcoming pickups on Dashboard.
- Users can view Pickup Location Name, status of the Pickup Request (Scheduled, Out for Pickup, Picked, Not Picked) and download Shipping Label/Invoice in a single click for a Pickup Request
- Users can view phone number of Field Executive for first pickup request for a new Pickup Location to improve pickup success rate.
- Users can also escalate Not Picked / delayed pickup request to ensure priority pickup for the next day. Users can also view phone number of escalated pickup request to improve successful pickup.

**![](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image-1695737198502.png)**