---
title: "September"
slug: "september"
updated: 2023-08-21T05:46:31Z
published: 2023-08-21T05:46:31Z
canonical: "help.delhivery.com/september"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.delhivery.com/llms.txt
> Use this file to discover all available pages before exploring further.

# September

## September Product Updates

1. **New Features**
  1. [NDR Verification via Whatsapp](/v1/docs/september#ndr-verification-via-whatsapp)
  2. [Shipment Exceptions](/v1/docs/september#shipments-exceptions)
2. **Improvements**
  1. [Faster Support Ticket Resolution](/v1/docs/september#support-ticket-resolution)
  2. [Channel Integration](/v1/docs/september#channel-integration)

---

## New Features

### NDR Verification via Whatsapp

- Delhivery’s enhanced Dverify tool **increases reattempt delivery rate by 10%**; correspondingly increasing 5-10x ROI
- Faster & Reliable Customer Inputs With Real-Time Non-Delivery Verification Updates via WhatsApp
- For every Non-Delivery reason, there is a specific Whatsapp Message which is triggered to consignee and response is shown on Delhivery One
- Activate NDR Verification from Dashboard, NDR Page, or Value Added Services page.  **[Read more](/v1/docs/ndr-verification)**  

![image.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image%2856%29.png)

### Shipments Exceptions

- **Reduce Delivery and Return TAT** with real time visibility of shipment exceptions and ability to take resolution actions
- Identify and take action on shipments that are stuck in transit and need client inputs to be delivered to the consignee or returned back to the client
- View shipments that are under damaged, missing E-waybill, missing consignee details, payment disputes and take actions
- View and act on Exceptions from Left Panel > Exceptions & NDR page. [**Read more**](/v1/docs/shipment-exceptions)  

![image.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image%2860%29.png)

---

## Improvements

### Support Ticket Resolution

- Get instant updates for **Delivery Delayed** and **Reattempt / Reschedule / NDR** issue categories
- You can add up to 200 AWBs in a single request and we will 1 Support Ticket for each waybill
- View real-time summary of waybills which have an existing support ticket or are not eligible for ticket creation due to On time delivery or client action pending
- Raise support tickets from Left Panel > Support page and View ticket request summary from Dashboard > Tasks > Ticket Requests. [**Read more**](https://help.delhivery.com/v1/docs/support-tickets-1#nonactionable-tickets)  

![image.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image%2857%29.png)

### Channel Integration

- You can **bulk update LBH and Weight** for your online orders or choose to ship with only dead weight and **skip LBH during manifestation** ![image.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image%2858%29.png)
- You can also view the orders shipped via Third party shippers resulting in better visibility of shipments across other shippers in one place ![image.png](https://cdn.document360.io/99cfd8a0-cd1b-4550-bd86-3e4e610f163b/Images/Documentation/image%2859%29.png)
- View Third party shipped orders from Left Panel > Orders > Forward Orders > Third party Shipping. [**Read More**](https://help.delhivery.com/v1/docs/track-orders#third-party-shippings)