B2B Appointments

Overview

Appointment creation allows you to schedule the delivery of your shipments with your consignees, when they can only receive shipments during specific time slots when their inbound docks and staff are available.

Note: Appointments can be created only for shipment that are currently in Manifested or In-transit state.

In this section

• How to create an Appointment on Delhivery One?
• How to update an Appointment on Delhivery One?
• How to reschedule an expired Appointment on Delhivery One?

How to create an Appointment on Delhivery One?

Steps to create an Appointment:

• Navigation
  • Login to your B2B account on Delhivery One
  • Go to the Left Panel > B2B orders > Manifested or In-transit > Open the required LR 
  • Tap on Create New Appointment on the top right corner
    
• Appointment Date & Time
  • Select the date and time slot during which you want our field executive to deliver your shipments to the consignee
• You can enter the Appointment ID (optional) and PO number (optional). 
• Tap on Register Appointment.

Once you create an appointment for a shipment, our field executive will attempt to deliver your order to the consignee on the specified appointment date & time.

How to update an Appointment on Delhivery One?

Steps to update an Appointment:

• Navigation
  • Login to your B2B account on Delhivery One
  • Go to Left Panel > B2B order > Manifested or In-transit > open the required LR 
  • You can see your existing Appointment Details on the right.
  • Click on the Edit icon
• Update Appointment Date & Time
  • Update the date and time slot to when you want our field executive to deliver your shipments to the consignee
• You can enter the Appointment ID (optional) and PO number (optional). 
• Tap on Register Appointment.
  
  

How to reschedule an expired Appointment on Delhivery One?

You can create a new appointment if the existing appointment of any of your shipments has expired.

Steps to reschedule an expired Appointment:

• Navigation
  • Login to your B2B account on Delhivery One
  • Navigate to the Left Panel  > B2B orders > Manifested or In-transit > open the required LR 
  • Under Appointment details, you will see a message if your previous appointment has expired
  • Click on Create New Appointment.
    
• Appointment Date & Time
  • Select the date and time slot during which you want our field executive to deliver your shipments to the consignee
    
• You can enter the Appointment ID (optional) and PO number (optional). 
• Tap on Register Appointment.