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      Create & Manifest B2B orders
      • 12 Nov 2024
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      Create & Manifest B2B orders

      • Updated on 12 Nov 2024
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      Article summary

      Overview

      In this section, you will learn:

      How to create a B2B Order on Delhivery One?

      Steps to create a B2B order

      • Navigation
        • Login to your B2B account on Delhivery One
        • Go to Left Panel > B2B Orders > Create New Order.

      • Add LR Number - The first step in creating a B2B order is to add the LR (Lorry Receipt) Number.
        • LR number is a unique 9-digit number to represent each shipment. 
        • If you already have a pre-generated LR number, you can enter it.
        • Alternatively, you can choose to auto-generate the LR number.

      • Add Order Details 
             You need to enter the details of your shipment, such as:
        • Order Description: Description of the shipment. For example - apparel, bulb, shoes etc.
        • Order ID: Your own reference number to track the shipment on Delhivery One portal. You can add multiple Order IDs under a single LR

      •  Add Invoice Details
        • Select Payment mode
          • Prepaid - Consignee has already paid the Invoice amount while placing the order.
          • Collect on Delivery (COD) - The amount to be collected from the consignee upon delivery. 
        • Every B2B shipment requires a GST-compliant invoice. If your shipment value exceeds ₹50,000, you need to add a valid E-way bill number.
        • The invoice number and amount will auto-populate once you have entered a  valid E-way bill number. 
        • You can enter more than one invoice number/E-way bill number to an LR.
      • Add Pickup Location
             Select the location from where the Delhivery agent will collect your shipment.
        • If it’s an existing Pickup Location, select it from the drop-down list.
        • Otherwise, you can create a new Pickup Location while creating a Sale order.
      •  Add Drop Location
         Select the delivery destination for your shipment.
        • If it’s an existing Drop Location, select it from the drop-down.
        • Otherwise, you can create a new Drop Location during the order creation process.
      • Select Billing Details
         After choosing the Drop Location, select the billing option:
        • Bill to Client: The shipping cost will be billed to you.
        • Freight on Delhivery: Your consignee will pay the shipping cost on delivery.
           If you choose Freight on Delivery, you will need to add the billing address, including GST/PAN details

      •  Add Box Details
        • Under Weight & Dimensions, click Add Box size and enter the number of boxes and their associated dimensions (length, breath, height)
        • For example, if your order consists of 7 boxes, with 5 boxes measuring 10 cm x 10 cm x 10 cm and 2 boxes measuring 5 cm x 5 cm x 5 cm, enter "5" for the first set of dimensions (10x10x10). Then click Add Another Box Size to input the details for the second set (2 boxes, 5x5x5).
        • Enter the total shipment weight in kilogram (kg) i.e the combined weight of all the boxes.

      •  Upload Documents - Uploading an Invoice document is mandatory. You can upload the invoice copy by clicking on Upload Documents. Supported formats include .png, .jpg, .jpeg, .pdf, or .bmp, with a  maximum size of 20 MB. 
        Other documents can also be uploaded under Secondary Document by selecting the document type from the dropdown list. Available document types include:
        • E-waybill form
        • Goods declaration
        • Delivery challan
        • PO copy
        • KYC
        • Regulatory form
        • Photo ID
        • ASN
        • Einvoice QR

      • LR Creation & AWB Generation
        • Once all required fields are filled, click Create New Order. 
        • A pop-up window will display the freight charges. Tap Yes, Create Order to confirm.
        • You will be redirected to the Tasks page under the Manifestation Request section.
        • If you opt for auto-generation of the LR number, the system will assign one, and the LR number will initially be in the Undelivered state.
        • Clicking the LR number will display the Master AWB assigned to it on the order details page.

      To view the child AWBs, tap on View All AWBNs next to Scan Status. Once a B2B shipment is created, you can print the labels & way bills from Delhivery One and add the shipment to a pickup request. Learn how to create a pickup request for your B2B shipments.




      How to print shipping labels & waybills from Delhivery One?

      After you have manifested an order, the next step is to print shipping labels & way bills. You need to paste the printed shipping labels on your shipments prior to the pickup. This is a mandatory step required for a successful pickup of your shipments. 
      You can either print labels & waybill copies for a single or multiple shipments at a time.

      Steps to print shipping labels & waybill copy for a single shipment

      • Login to your B2B account on Delhivery One 
      • Navigate to the Left Panel > B2B orders > Manifested and open the required LR number.
      • On the order details page, tap the Print option in the top-right corner.
      • You can print labels in sizes A4, 4"x2", 4"x2.5", or 3"x2"
      • After selecting the label size, you will be redirected to the Tasks page, where a task a created to download the PDF of the shipping label.


      Steps to print shipping labels & waybill copy for multiple shipments

      • Login to your B2B account on Delhivery One
      • Go to the Left Panel > B2B Orders > Manifested and select the checkbox of the required LR numbers.
      • Click Print Shipping Labels or Waybill copy. In case of shipping labels, select the required label size
      • You will see a message - ‘Your request to print is under process. Click here to see the status’, proceed to click.
      • You will be redirected to Tasks > Print Requests. A task is created here, once completed you can click on Download PDF

      How to check Self Drop locations on Delhivery One?

      If you wish to drop off your B2B shipments at one of our locations instead of <arranging a pickup>, you can check our Self Drop locations. 

      Note: This option is available only for manifested shipments. 

      • Login to your B2B account on Delhivery One
      • Navigate to the Left Panel > B2B orders > Manifested 
      • Enabled the toggle button - I want  to self drop
      • This displays the self drop locations for each shipment

      How to bulk create B2B orders on Delhivery One?

      If you have multiple shipments to be manifested, you can save time by using the bulk upload feature.


      Steps to upload B2B orders in Bulk:

      1. Login to your B2B account on Delhivery One
        • Navigate to Left Panel > B2B Orders > Bulk Actions > Upload Bulk Orders

      2. Select the Pickup Location
        • Select the location from where the Delhivery agent will collect your shipment.
          • If it’s an existing Pickup Location, select it from the drop-down list.
          • Otherwise, you can create a new Pickup Location while creating a Sale order.


      3. Download the Sample CSV Template
        • Click ‘Download Template’ under instructions, and save the template file in XLS format that is generated. 
        • Open & fill in the required information in the template, ensuring all mandatory fields (marked with an asterisk *) are completed. 
        • The first two rows in the template file have sample orders, which you can use for reference. Please delete these rows before saving the file.
        • You can refer to the glossary for details on the required fields.
        • Once all fields are updated, save the file.

      4. Upload the File
        • Once the file is ready, upload it. The orders will be created under the "Manifested" state. 
      5. Error Handling
        • After uploading the file, if there are any errors in the file, you will have the option to view and download an error report. 
        • Click Download Report, this downloads CSV file with error remarks
        • After fixing the errors, re-upload the corrected file.




      How to bulk upload sale invoices / e-way bills on Delhivery One?

      This feature enables you to upload sale invoices and E-way bills in bulk, mapped to specific LR numbers.

      • Invoice: A formal document detailing goods sold, including descriptions, quantities, and prices. An invoice number and invoice document are mandatory for every shipment. 
      • E-way Bill: A document specifying the movement of goods. For invoice values above INR 50,000, an E-way bill number and document are required as per GST regulations in India.


      Steps to bulk upload sale invoices & e-way bills:

      1. Navigation
        • Login to your B2B account of Delhivery One
        • Go to the Left Panel > B2B Orders > Manifested > Bulk Actions > Bulk Update Invoices / E-way Bills.

      2. Download sample CSV template
        • Click ‘Download Template’ under instructions, and save the CSV format template file. 
        • Open & fill in the required information in the template.
        • You can refer to the glossary for details on the required fields.
        • Once all fields are updated, save the file.



      3. Upload File
        • Upload the completed file. Once uploaded, the invoice / e-waybills will be assigned to the respective shipments. 
        • You can refer to the glossary for the necessary fields.

      4. Error Handling
        • If the upload status is failed, click Download Report
        • This will download a zip folder with text files, containing which rows were not uploaded successfully.


      How to track B2B orders on Delhivery One?

      A B2B order in Delhivery goes through the below stages. You can track these order states on Delhivery One.


      Navigate:  Left Panel > B2B Orders 


      Manifested: B2B Order on Delhivery One gets created under Manifested state. Every order in manifested state will have a LR number associated with it, which can be used for tracking purposes. You can print the shipping label at this stage


      In Transit: When a Delhivery agent picks up a manifested order from the pickup location, the order moves to the In-Transit state. 


      Returned: When an order is not delivered to the consignee and is returned to the original pickup location, it can be tracked under the Returned state.


      Delivered: When the shipment is handed over to the consignee it gets marked as delivered.


      B2B Order Details page

      This section talks about the order details page


      Steps to open Order Details:

      • Navigate to Main Menu > B2B order > Tap on any of the Order state > Tap on the LR number. 
      • This opens the order details page for the particular LR number.
      • Order details page consists of the below components




      1. LR Number & Master AWB Number: These are the unique ID used to track the shipments
      2. LR Details: This contains the product description (editable until shipment is in manifested state) and the shipping mode
      3. Create Appointment & Print
      4. Delivery details: This consist of the consignee address where the shipment needs to be delivered and can be edited in Manifested state
      5. Scan details
      6. Weight & Dimensions
      7. Invoice details
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