B2B Pickup Request

Overview

Once an order is created or manifested, it needs to be scheduled for pickup to move to the next stage in the shipment journey. A Pickup request refers to a request made by a client with the logistics partner to pick up their shipments from their warehouses and transport them to the destination.

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In this section:

• How to create a pickup request?
• How to cancel a pickup request?
• Pickup Request Lifecycle

How to create a pickup request?

Steps to create a pickup request:

• Navigate to Main Menu > Pickup Request > Create Pickup Request
• Select the Pickup Location from where the Delhivery agent will collect the shipment. If it's an existing Pickup Location, you can select it from the drop-down. Otherwise, you can Add Pickup Location.
• Once the pickup location is chosen, the contact person name & pickup location contact is auto-populated. Select the pickup date and preferred pickup slot.
• Enter the number of boxes you will have for pickup
• Shipments manifested from the selected location shall be displayed. Select the orders and click Create Pickup request.
• Print & paste the shipping labels on the manifested shipments and keep them ready for pickup.

How to cancel a pickup request?

Steps to cancel a pickup request:

• Navigate to Main Menu > Pickup Requests
• You can view a list of all your pickup requests. click Cancel Pickup on the right side under the actions column.
• Click Yes, cancel pickup.

Pickup Request Lifecycle