B2B Pickup Request

Overview

A pickup request is a request raised to Delhivery to collect your shipments from your warehouse and transport them to the Delhivery warehouse for dispatch to the consignee address.. 

There are two types of Pickups:

1. Manifested Pickup: When you create/manifest your B2B order before raising a pickup request. For more details, refer How to create a B2B order on Delhivery One?
2. Blind Pickup: You create a pickup request without manifesting your B2B order and directly handover your shipments to our agent during pickup.
   
   Note: The steps you need to follow for creating a pickup request are the same for both Manifested Pickup or Blind Pickup

In this section:

• How to create a B2B pickup request on Delhivery One?
• How to cancel a B2B pickup request from Delhivery One?
• Pickup Request Lifecycle

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How to create a pickup request?

Steps to create a pickup request:

1. Navigation
   • Login to your B2B account on Delhivery One
   • Go to the Left Panel > Pickup Request > Create Pickup Request
2. Add Pickup Location
   • Select the Pickup Location from where the Delhivery agent will collect your shipments.
   •  If it's an existing Pickup Location, you can select it from the drop-down. 
   • Otherwise, you can Add Pickup Location
     Once the pickup location is chosen, the contact person name & pickup location contact is auto-populated. You can edit these fields if required.
3. Select Date & Time Slot
   • Select a suitable date and time slot for pickup. 
   • A default pickup time slot is auto-populated as per the pickup location configuration. You can change this if required.
4. Enter Box quantity
   • Enter the number of boxes that needs to be picked up.
     
5. Select Manifested Shipments
   • Shipments that you have manifested from the selected location under B2B orders shall be displayed under Orders ready to be shipped from <pickup location name> section. 
   • Select the orders and click Create Pickup request. 
   • In case of a blind pickup, no shipments will be shown under this section and you can directly click on Create Pickup Request
     
6. Create Pickup Request
   • Once a pickup request is created a unique pickup request ID is assigned to it.
   • You can view this request under Left Panel > Pickup Request 

7. Print & Paste the Shipping labels
   • It is mandatory to paste shipping labels on your manifested shipments and keep them ready for pickup
   • You can print the shipping labels from Orders ready to be shipped section on this page, by selecting the shipments & click Print Shipping Label.  
   • You can also print the shipping labels from the Manifested tab in B2B order. For more details, refer how to print waybills & shipping labels?
     
     Note: 
   • You need to ensure that the packaging of the shipments is done as per the guidelines set by Delhivery.
   • To have your shipments picked up the same day, please create your pickup request before 2 PM.
     
     
     Self Drop

     If you wish to drop off your B2B shipments at one of our locations instead of arranging a pickup, you can check our Self Drop locations. Refer to this article to create & manifest orders.
     Note: This option is available only for manifested shipments.
     

     
     

How to cancel a pickup request on Delhivery One?

Steps to cancel a pickup request:

• Login to your B2B account on Delhivery One
• Go to the Left Panel > Pickup Requests
• You can view a list of all your pickup requests. click Cancel Pickup on the right side under the actions column.
• Confirm the cancellation by clicking Yes, cancel pickup.

Pickup Request Lifecycle