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      B2C Order Cancellation
      • 31 Oct 2023
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      B2C Order Cancellation

      • Updated on 31 Oct 2023
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      Article summary

      Overview

      You can cancel a Sale order based on the below-mentioned scenarios. Then, depending on the shipment's lifecycle, you get the Freight Amount refund in your Wallet or charged for an RTO (Return to Origin) flow.

      Order StatusCan I cancel the Order?Will I get refund for Freight Amount?What Should I do next?
      PendingYesNot Applicable-
      Ready to ShipYesImmediate Refund-
      Ready for PickupYesImmediate Refund-
      In TransitYesNo RefundYou will be charged based on RTO movement
      Out for DeliveryNoNot ApplicableYou can ask the Consignee to return during Delivery and will be treated as a RTO movement
      DeliveredNoNot ApplicableYou can raise a Reverse Pickup request i.e. Customer Return

      How can I cancel my order on Delhivery One?

      Steps to cancel a Sale order

      • Navigate to Main Menu > Orders > Forward Order
      • Open the Order you want to cancel and click on "Cancel Order" on the Order details page

       


      How can I cancel bulk orders on Delhivery One?

      1. Cancelling orders in pending stage

      Pending orders are newly created but not yet manifested.

      • Navigate to Main Menu > Orders > Forward Order > Pending
      • Select the order(s) you want to cancel and click on "Cancel Order."

      2. Cancelling orders in ready to ship stage

      Ready to Ship orders are manifested and AWB number is assigned but a Pickup Request is not yet created.

      • Navigate to Main Menu > Orders > Forward Order > Ready to Ship
      • Select the order(s) you want to cancel and click on "Cancel Order"

      3. Cancelling orders in ready for pickup stage

      Ready for Pickup orders are manifested, AWB number is assigned and a Pickup Request is created but Physical pickup is still pending.

      • Navigate to Main Menu > Orders > Forward Order > Ready for Pickup
      • Select the order(s) you want to cancel and click on "Cancel Order"

      4. Cancelling orders in-transit stage

      In Transit, orders are enroute to Consignee. However, these orders are not yet shipped from the facility nearest to the Consignee; you can call back such orders.

      • Navigate to Main Menu > Orders > Forward Order > In Transit
      • Select the order(s) you want to cancel and click on "Cancel Order"

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