Client Training & Engagement Sessions

To register for the trainings, please use the links below.

1. Delhivery one portal training

2. Pickup best practices & packaging guidelines

3. Live Q&A

4. Claims & disputes

5. Channel/ API integration
   
   
   

Client Training & Engagement Sessions – Overview & When To Attend

This section provides an overview of all available client training sessions. Each session not only explains best practices but also walks clients through the end-to-end process on how to use the portal, raise requests, and seek support. Clients can use this guide to explore the sessions proactively and register based on what they want to learn or optimize in their shipping journey.

1. Delhivery One Portal Training Session

What this session covers:
A tri-weekly session for a complete walkthrough of the Delhivery portal, covering account setup, order creation, label generation, pickup scheduling, shipment tracking, reports, and billing visibility. The session focuses on helping clients understand workflows clearly and confidently manage daily shipping operations.

When this session is useful:

• When you want to understand how to use the portal end to end

• When you are starting shipments or onboarding new team members

• When you want clarity on order creation, tracking, reports, or billing views

• When you want to use portal features more efficiently as volumes grow

2. Pickup Best Practices & Packaging Guidelines Session

What this session covers:
This weekly session explains the complete pickup process, including how to raise pickup requests on the portal, pickup cut-offs, shipment readiness, packaging standards, and weight & dimension guidelines. It also covers how to raise tickets and seek support for pickup-related queries, along with best practices to ensure smooth and timely pickups.

When this session is useful:

• When you want clarity on how to raise and manage pickup requests

• When you want to understand packaging and shipment readiness requirements

• When you want to know how to raise tickets for pickup-related queries

• When you are planning to scale daily shipment volumes smoothly

3. Live Q&A Session

What this session covers:
An interactive weekly session where clients can ask questions across operations, pickups, deliveries, billing, policies, and portal usage. The session helps connect the dots across different processes and provides real-time guidance from experts.

When this session is useful:

• When you have multiple questions across different topics

• When you want quick clarifications before resuming or scaling shipments

• When you want guidance on specific scenarios not covered in detail elsewhere

• When you want to better understand overall shipping workflows

4. Claims & Disputes Session

What this session covers:
A step-by-step explanation of the claims and disputes process, including eligibility, timelines, required documentation, how to raise claims on the portal, how to track them, and best practices for faster and smoother resolution.

When this session is useful:

• When you want to understand how the claims process works end to end

• When you want clarity on eligibility, timelines, and documentation

• When you want to raise or track claims confidently on the portal

• When you want to improve resolution efficiency for future shipments

5. Channel / API Integration Session

What this session covers:
This session explains how to integrate Delhivery with your sales channels or systems. It includes platform integrations, API basics, order syncing, tracking updates, webhooks, and guidance on troubleshooting common integration scenarios.

When this session is useful:

• When you want to integrate Delhivery with your sales platform

• When you want to automate order creation and tracking

• When your tech or operations team needs clarity on APIs and workflows

• When you are planning to scale operations through automation