Overview
Courier Return or Return to Origin (RTO) refers to a Sale order that was undelivered and was returned to the client warehouse. This could be due to either
Client canceling the order while it was in the "In Transit" stage
Consignee rejecting the order while it was "Out for Delivery."
What is RTO? How can I manage courier return as a seller?
Navigate to Main Menu > Orders > Forward orders > In Transit
Select the order(s) and click "Cancel Order."
How can I track RTO or How can I track returns?
Navigate to Main Menu > Orders > Forward orders > Canceled & RTO
Returning to Origin - orders are returned by Customer and en route to Client warehouse
Returned - orders have been returned successfully to Client Warehouse
