B2C Courier Returns /RTO

Overview

Courier Return or Return to Origin (RTO) refers to a Sale order that was undelivered and was returned to the client warehouse. This could be due to either

• Client canceling the order while it was in the "In Transit" stage
• Consignee rejecting the order while it was "Out for Delivery."

What is RTO? How can I manage courier return as a seller?

• Navigate to Main Menu > Orders > Forward orders > In Transit
• Select the order(s) and  click "Cancel Order."

How can I track RTO or How can I track returns?

• Navigate to Main Menu > Orders > Forward orders > Canceled & RTO
• Returning to Origin - orders are returned by Customer and en route to Client warehouse
• Returned - orders have been returned successfully to Client Warehouse