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B2C Courier Returns /RTO

  • Updated on Jul 9, 2026
  • Published on Mar 20, 2022
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Overview

Courier Return or Return to Origin (RTO) refers to a Sale order that was undelivered and was returned to the client warehouse. This could be due to either:

  • Client canceling the order while it was in the "In Transit" stage.

  • Consignee rejecting the order while it was "Out for Delivery."

What is RTO? How can I manage courier return as a seller?

  • Navigate to: Main Menu > Orders > Forward orders > In Transit

  • Select the order(s) and click "Cancel Order."

Cancel Order Step

How can I track RTO or how can I track returns?

  • Navigate to: Main Menu > Orders > Forward orders > Canceled & RTO

  • Returning to Origin - Orders are being returned and are en route to the client warehouse.

  • Returned - Orders have been successfully returned to the client warehouse.

Track Returns Step