Exceptions & Non-Delivery Report (NDR)

Overview

You can now view all your Unsuccessful Deliveries (NDRs or non delivery report) or Pickups (NPRs or non pickup report) at one place.

Navigation:
Main Menu > Exceptions & NDR

You can take actions from Delhivery One on both Orders with Unsuccessful Deliveries & Pickups and Orders on hold.

Clicking on "View Orders" will open a list view of all unsuccessful deliveries / pickups (NDRs/NPRs). In the list you would see

• Shipments with Exceptions
• Shipments with Miscellaneous Issues
• Non-Actionable Shipments

You can filter this list to show only actionable shipments. You can also search using waybill number (AWB) or Order ID.

In this section, you will learn about

• Shipment Exceptions
• Miscellaneous Issues
• B2B Exceptions Management