Exceptions & Non-Delivery Report (NDR)
  • 27 Sep 2024
  • Dark
    Light
  • PDF

Exceptions & Non-Delivery Report (NDR)

  • Dark
    Light
  • PDF

Article summary

Overview

You can now view all your Unsuccessful Deliveries (NDRs or non delivery report) or Pickups (NPRs or non pickup report) at one place.

Navigate - Main Menu > Exceptions & NDR

Screenshot 2024-07-04 194723.png

You can take actions from Delhivery One on both Orders with Unsuccessful Deliveries & Pickups and Orders on hold.

Clicking on "View Orders" will open a list view of all unsuccessful deliveries / pickups (NDRs/NPRs). In the list you would see

  • Shipments with Exceptions
  • Shipments with Miscellaneous Issues
  • Non-Actionable Shipments

Screenshot 2024-07-05 110200.png

You can filter this list to show only actionable shipments. You can also search using waybill number (AWB) or Order ID.


In this section, you will learn about


Was this article helpful?