Exceptions & Non-Delivery Report (NDR)
  • 16 Oct 2024
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Exceptions & Non-Delivery Report (NDR)

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Article summary

Overview

You can now view all your Unsuccessful Deliveries (NDRs or non delivery report) or Pickups (NPRs or non pickup report) at one place.

Navigation:
Main Menu > Exceptions & NDR

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You can take actions from Delhivery One on both Orders with Unsuccessful Deliveries & Pickups and Orders on hold.

Clicking on "View Orders" will open a list view of all unsuccessful deliveries / pickups (NDRs/NPRs). In the list you would see

  • Shipments with Exceptions
  • Shipments with Miscellaneous Issues
  • Non-Actionable Shipments

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You can filter this list to show only actionable shipments. You can also search using waybill number (AWB) or Order ID.


In this section, you will learn about


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