November
  • 25 Jan 2024
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November

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Article summary

November Product Updates

1. Clients can raise tickets for auto-rejected claims 


Clients can raise tickets for auto-rejected claims

  • An option to raise a ticket for auto-rejected claims has been added to the claims listing view and claims details view.
  • On clicking the Need Help button, a popup will be opened with a preselected category as "Reopen rejected claim" and the claim ID will be pre-populated. The user will be provided the option to enter the description where AWB/weight/dimensions can be mentioned, and the user can also attach the file/image as proof.
  • Read more.


 



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