- 14 Nov 2023
- Updated on 14 Nov 2023
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October Product Updates
Call pickup executives for escalated Pickup Requests
- Users now have an option to call the Field executives for escalated pickup requests.
- Failed Pickup requests for which a ticket has been raised or a WhatsApp response was received for pickup verification would be visible as escalated Pickup Requests on Delhivery One.
- We have introduced an option for you to call the Field Agent on these escalated Pickup requests once they are in the Out for Pickup status.
- The Field executive's phone number can be viewed from the Dashboard, Pickup listing page and the Pickup Detail page by clicking on the "Call Executive" button.
View Freight and VAS Invoices
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