Lost & Damaged Claims
- 07 May 2024
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Lost & Damaged Claims
- Updated on 07 May 2024
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How can I raise a claim for Lost or Damaged shipments?
This section talks about how claims resolution process for lost/damaged shipments.
Steps to View Claims
Navigate - Main Menu > Finances > Lost & Damages Claims. This section allows you to -
- View list of all Lost & Damages claims
- View details of a specific claim
- Raise a new claim (single or bulk upload)
- Columns on listing page
- AWB & Claim ID
- Raised On
- Claim type - Lost or Damaged or Items Replaced or Others
- Claimed amount
- Status - Open, Accepted, Rejected, Pending approval
- Remarks for Rejected claims
- Settlement amount for Accepted claims
- For accepted claims with status - "CN or COF issued", link to download Credit Note will be provided
Steps to raise a Claim
- Navigate - Main Menu > Finances > Lost & Damages Claims > New Claim
- This will take you to create claim page, where you can select the AWBs. You can select upto 10 AWBs at a time.
- You can then choose the dispute type i.e Lost, Damaged or Items Replaced
- Mention the claim amount that should be not more than the shipment value
- And upload image or video URLs. You need to mandatory upload 2 images / videos.
- Click Create Claim
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