Lost & Damaged Claims
  • 07 May 2024
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Lost & Damaged Claims

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Article Summary

How can I raise a claim for Lost or Damaged shipments?

This section talks about how claims resolution process for lost/damaged shipments. 

Steps to View Claims

Navigate - Main Menu > Finances > Lost & Damages Claims. This section allows you to -

  • View list of all Lost & Damages claims
  • View details of a specific claim
  • Raise a new claim (single or bulk upload)


  • Columns on listing page
    • AWB & Claim ID
    • Raised On
    • Claim type -  Lost or Damaged or Items Replaced or Others
    • Claimed amount
    • Status - Open, Accepted, Rejected, Pending approval
    • Remarks for Rejected claims
    • Settlement amount for Accepted claims
    • For accepted claims with status - "CN or COF issued", link to download Credit Note will be provided

Steps to raise a Claim

  • Navigate - Main Menu > Finances > Lost & Damages Claims > New Claim
  • This will take you to create claim page, where you can select the AWBs. You can select upto 10 AWBs at a time.
  • You can then choose the dispute type i.e Lost, Damaged or Items Replaced
  • Mention the claim amount that should be not more than the shipment value
  • And upload image or video URLs. You need to mandatory upload 2 images / videos.
  • Click Create Claim

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