Lost & Damaged Claims

How can I raise a claim for Lost or Damaged shipments?

This section talks about how claims resolution process for lost/damaged shipments. 

• Below cases considered under lost and damaged
  • If a shipment is lost or damaged during in-transit within our system
  • If you report that a shipment is lost due to a delay in delivery and an investigation is done to verify the same
  • If you raise that a shipment is damaged after delivery to the consignee
  • If you raise that a shipment is damaged after it is RTO delivered.
• Under this section, you can 
  • You can view a list of all Lost & damaged claim
  • View details of a specific claim
  • Raise a new claim (Single or Bulk Upload)

How to to View Claims?

Navigate - Main Menu > Finances > Lost & Damages Claims. This section allows you to -

• View list of all Lost & Damages claims
• View details of a specific claim
• Raise a new claim (single or bulk upload)

• Columns on listing page
  • AWB & Claim ID
  • Raised On
  • Claim type -  Lost or Damaged or Items Replaced or Others
  • Claimed amount
  • Status - Open, Accepted, Rejected, Pending approval
  • Remarks for Rejected claims
  • Settlement amount for Accepted claims
  • For accepted claims with status - "CN or COF issued", link to download Credit Note will be provided

• Claim Lifecycle	Claim Status
  Claim Raised	Open
  Claim Accepted	Accepted
  Claim Rejected	Rejected
  Amount approval pending	Pending approval
  CN/COF issuance pending	Pending approval
  CN / COD issued	Accepted

How to raise a Claim for Lost & Damaged shipments?

• Navigate - Main Menu > Finances > Lost & Damages Claims > New Claim
• This will take you to create claim page, where you can select the AWBs. You can select upto 10 AWBs at a time.
• You can then choose the dispute type i.e Lost, Damaged or Items Replaced
• Mention the claim amount that should be not more than the shipment value
• And upload image or video URLs. You need to mandatory upload 2 images / videos.
• Click Create Claim