RTO Predictor
  • 01 Apr 2024
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RTO Predictor

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Article Summary


In this section, you will learn about

  1. What is the RTO Predictor VAS?
  2. How does RTO Score Prediction work?
  3. How can user enable or disable RTO Predictor VAS?
  4. What is the pricing for RTO Predictor VAS?
  5. What action can I take on High RTO Risk orders?

What is the RTO Predictor product?

RTO Predictor VAS is Delhivery’s AI-led product offering powered by the "RTO One AI engine" built to reduce RTOs for D2C Brands / eCommerce companies. RTO Prediction service offers the most accurate insights into the likelihood of returns with a score that enables user to assess the Risk of Return and plan proactive interventions. These insights are derived from customer delivery behavior across 1 Billion plus shipment deliveries spanning 18,500+ pin codes pan-India.

This product allows users to

  1. View the Risk of Return score before shipping them with Delhivery
  2. Take actions on High Risk orders to reduce RTOs

How does the RTO Score Prediction work?

  1. Delhivery takes data Inputs provided by the clients like Consignee details (Mobile Number & address), product name & category, shipment value, and payment method.
  2. RTO score (between 0.0 to 1.0) is then calculated based on the historical performance of shipments closer to input parameters provided by the user. The higher the RTO score, the higher is the probability of the shipment being returned.
  3. RTO Score is shown as a Risk of Return flag on Delhivery One for clients to take action.
    1. High Risk: highlights the high risk in shipping the order based on factors like incorrect address or consignee’s past RTO history, etc.
    2. Low Risk:  highlights the low risk in shipping the order. The consignee has a good historical account of not returning orders and their address is valid.
    3. Medium Risk: highlights moderate risk.

View the RTO risk on the Shopify Dashboard

  1. Connect your Shopify channel and get the ability to view the RTO risk on the Shopify dashboard. 
  2. Tags will be added in the Shopify order based on the risk classification. 
  3. You can also see the Order Confirmed tag if the order is verified on the Delhivery One portal.

How can user enable or disable RTO Predictor VAS?

To enable RTO Predictor VAS on Delhivery One

  1. Navigate to Services > Value Added Service > RTO Predictor > Activate.
  2. Users can read the Terms & Conditions and click on “Activate” to enable RTO score prediction for COD orders.
  3. Users can deactivate the service by clicking on “Deactivate” from the Services page.

What is the pricing for RTO Predictor VAS?

  1. For only the low and high risk predicted COD orders, we charge ₹2.49/- plus GST.
  2. Invoice is calculated every 15 days (16th and 1st of every month) and user can track the RTO VAS invoice under the Finance section on Delhivery One.
  3. For prepaid clients, the invoice amount is deducted from the client’s existing  Delhivery wallet balance. For postpaid clients, the invoice amount has to be paid by the client similar to Freight Invoices.
Important Note

1. User will be billed for the RTO score calculated for COD orders (Low and High Risk) irrespective of whether the user ships it with Delhivery or not.

2. User will be billed for RTO score calculated for COD shipments ( Low and High Risk) irrespective of whether the shipment was delivered or returned.

3. Billing will happen only once for each order and shipment regardless of whether the score was recalculated during updation.

What action can I take on High RTO Risk orders?

  1. Call Consignee - Users can click on the Call icon to view consignee phone numbers and call them for order confirmation. The phone number will be masked that enables two-way communication between the Client and the end consignee without sharing personal phone numbers.
  2. Order Verification - Users can mark an order as verified if the consignee has confirmed they want to receive the product. Users can filter verified orders and ship them in bulk.
  3. Cancel Order - Users can mark an order as canceled if the consignee has confirmed that he doesn't want the product anymore and save forward + return shipping costs.
  4. Convert COD to Prepaid - Users can also nudge the end consignee to pay a part of or full shipment value and convert Payment mode from COD to prepaid or change COD collectible amount.

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