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      September
      • 21 Aug 2023
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      Contents

      September

      • Updated on 21 Aug 2023
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      Article summary

      September Product Updates

      1. New Features
        1. NDR Verification via Whatsapp
        2. Shipment Exceptions
      2. Improvements
        1. Faster Support Ticket Resolution
        2. Channel Integration

      New Features

      NDR Verification via Whatsapp

      • Delhivery’s enhanced Dverify tool increases reattempt delivery rate by 10%; correspondingly increasing 5-10x ROI
      • Faster & Reliable Customer Inputs With Real-Time Non-Delivery Verification Updates via WhatsApp
      • For every Non-Delivery reason, there is a specific Whatsapp Message which is triggered to consignee and response is shown on Delhivery One
      • Activate NDR Verification from Dashboard, NDR Page, or Value Added Services page. Read more
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      Shipments Exceptions

      • Reduce Delivery and Return TAT with real time visibility of shipment exceptions and ability to take resolution actions
      • Identify and take action on shipments that are stuck in transit and need client inputs to be delivered to the consignee or returned back to the client
      • View shipments that are under damaged, missing E-waybill, missing consignee details, payment disputes and take actions
      • View and act on Exceptions from Left Panel > Exceptions & NDR page. Read more
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      Improvements

      Support Ticket Resolution

      • Get instant updates for Delivery Delayed and Reattempt / Reschedule / NDR issue categories
      • You can add up to 200 AWBs in a single request and we will 1 Support Ticket for each waybill
      • View real-time summary of waybills which have an existing support ticket or are not eligible for ticket creation due to On time delivery or client action pending
      • Raise support tickets from Left Panel > Support page and View ticket request summary from Dashboard > Tasks > Ticket Requests. Read more
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      Channel Integration

      • You can bulk update LBH and Weight for your online orders or choose to ship with only dead weight and skip LBH during manifestation
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      • You can also view the orders shipped via Third party shippers resulting in better visibility of shipments across other shippers in one place
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      • View Third party shipped orders from Left Panel > Orders > Forward Orders > Third party Shipping. Read More

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