September Product Updates
- New Features
- Improvements
New Features
NDR Verification via Whatsapp
- Delhivery’s enhanced Dverify tool increases reattempt delivery rate by 10%; correspondingly increasing 5-10x ROI
- Faster & Reliable Customer Inputs With Real-Time Non-Delivery Verification Updates via WhatsApp
- For every Non-Delivery reason, there is a specific Whatsapp Message which is triggered to consignee and response is shown on Delhivery One
- Activate NDR Verification from Dashboard, NDR Page, or Value Added Services page. Read more
Shipments Exceptions
- Reduce Delivery and Return TAT with real time visibility of shipment exceptions and ability to take resolution actions
- Identify and take action on shipments that are stuck in transit and need client inputs to be delivered to the consignee or returned back to the client
- View shipments that are under damaged, missing E-waybill, missing consignee details, payment disputes and take actions
- View and act on Exceptions from Left Panel > Exceptions & NDR page. Read more
Improvements
Support Ticket Resolution
- Get instant updates for Delivery Delayed and Reattempt / Reschedule / NDR issue categories
- You can add up to 200 AWBs in a single request and we will 1 Support Ticket for each waybill
- View real-time summary of waybills which have an existing support ticket or are not eligible for ticket creation due to On time delivery or client action pending
- Raise support tickets from Left Panel > Support page and View ticket request summary from Dashboard > Tasks > Ticket Requests. Read more
Channel Integration
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You can bulk update LBH and Weight for your online orders or choose to ship with only dead weight and skip LBH during manifestation
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You can also view the orders shipped via Third party shippers resulting in better visibility of shipments across other shippers in one place
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View Third party shipped orders from Left Panel > Orders > Forward Orders > Third party Shipping. Read More