September

September Product Updates

1. Revamped Help Center on Delhivery One
2. Search Orders with consignee phone number
3. Visibility of upcoming pickups on Dashboard

Revamped Help Center in Delhivery One

• Users now have a "Help Center" button access on your Dashboard. You can use it to
  • Raise Support Tickets - for issues related to pickup, shipments, weights, billing and remittances and get response from our support team within 3 hours
  • Request Callback - for overall account level conversations, billing disputes, training and pricing details
  • Zoom training - book a training session for Delhivery One based on your calendar availability

Search orders with consignee phone number

• We have now made it easy for you to look up pending orders from your customers on Delhivery One
• Searching with phone number will be accessible to you from your dashboard in
  • Forward order section
  • Reverse order section
  • Shipment listing pages

Visibility of upcoming pickups on Dashboard

• Users can now track their upcoming pickups on Dashboard.
• Users can view Pickup Location Name, status of the Pickup Request (Scheduled, Out for Pickup, Picked, Not Picked) and download Shipping Label/Invoice in a single click for a Pickup Request
• Users can view phone number of Field Executive for first pickup request for a new Pickup Location to improve pickup success rate.
• Users can also escalate Not Picked / delayed pickup request to ensure priority pickup for the next day. Users can also view phone number of escalated pickup request to improve successful pickup.