B2C Forward Order Manifestation

Overview

You will learn about a step-by-step guide to process single and bulk orders. This article includes

1. How can I book my shipment?
2. How can I get my order picked up?
3. What are shipping labels? How can I print & paste shipping labels?
   
4. Real-time tracking for orders

Processing a single order

Steps to process an order

Navigate to Main Menu > Orders > Forward Order > Open a pending order

1. How can I book my shipment?

• In Box Details, enter Box Dimensions & Gross Weight (dead weight of the consignment including the box weight), Shipping Mode (Express /Surface)
• Review shipping cost & click Get AWB number. The order state moves from Pending to Ready to Ship.

2. How can I get my order picked up?

•  Click Add to Pickup to create a new pickup request or add to an existing pickup request. Once you schedule the Pickup, the order state moves from "Ready to Pick" to "Ready for Pickup"
• A Delhivery agent will be assigned for this pickup at a predefined timeslot
  
  
  

3. What are shipping labels? How can I print & paste shipping labels?

• Print Shipping label and paste it on the shipment
•  If you request to print the same Shipping Label twice, the system will show you a warning message to confirm this
• Also print the invoice
  
  

4. Track Order Status

•  After the Delhivery agent picks up the Shipment, the order state moves from "Ready for Pickup" to "In Transit"
• On the Order details page, you can track the complete lifecycle of the Shipment in real-time
  • In Transit – View Information showing the last location
  • Out for Delivery – View number of delivery attempts made and last remarks updated by Delhivery agent
  • Delivered – View Proof of Delivery
    

Processing bulk orders

1. Shipment Manifestation

• Navigate to Main Menu > Orders > Forward Orders > Pending 
• You can view the Chargeable Weight, Delivery Times and Estimated Shipping Cost before shipping your Pending Orders
• Select order(s) & click Get AWB number
  
  
• Review Number of orders, Total weight, Shipping mode & Total shipping cost, then click, "Yes, Get AWB for ‘x’ orders."
  
  
  
  
• In case of an insufficient wallet balance, you need to recharge the wallet with the required amount. Select the amount & click Proceed to Payment. Once the wallet balance is updated, continue generating the AWB number.

2. Print Shipping Labels

• Navigate to Main Menu > Orders > Forward Orders > Ready to Ship 
• Select the order(s) & click Print Shipping Label

3. Print Invoices

• Navigate to Main Menu > Orders > Forward Orders > Pending
• Select the order(s) & click Print Invoice