What are Shipment Exceptions?

Overview

Shipment Exceptions refers to cases where shipments are stuck in transit and need client inputs to be delivered to consignee or returned back to client.

In this article, you will learn about

1. Damaged shipments
2. E-waybill missing
3. Consignee Details Required
4. Payment Dispute

1. Damaged shipments

This exception occurs when shipments are damaged during transit.

For Single box shipment, you can view the waybills that are damaged during transit and view the photos. You can request for more photos if you are not satisfied with the current image.

1. You can request Delivery to consignee and we’ll attempt customer delivery, or
2. You can request Return to seller and we’ll return the shipment

For Multi piece shipment, you can view the box waybill which is damaged. If you want to return

1. You can choose to return the damaged box and deliver all okay boxes, or
2. You can return all boxes belonging to the shipment

2. E-waybill missing

This exception occurs when E-waybill is missing or has expired during transit. You need to update the E-waybill number and Invoice number. We will validate the E-waybill number and process the request.

3. Consignee Details Required

This exception occurs when Consignee Details (Phone or Address) is incorrect or is not reachable and needs updation.

1. You can request Return to me and we’ll return the shipment
2. You can update the consignee phone number, or
3. You can also update the consignee address. Note that your new address needs to belong to the same pincode.

For Return DTO shipments, you can either cancel the pickup or update the consignee details.

4. Payment Dispute

This occurs when a shipment delivery is on hold due to dispute in the payment mode. Example the shipment was prepaid but the shipping label is COD. You can either -

1. Update the payment details
2. Return the shipment