December

December Product Updates

1. Cross Border Shipping
2. Bulk Actions on Support Tickets
3. Channel Improvements

Cross Border Shipping

• Users can activate Cross Border Shipping from Delhivery One by submitting their IEC and TAN document
• Users can create International Export shipments, raise a Pickup request, and track the end-to-end lifecycle
• Navigate to Services Page > Cross Border > Click on "Activate" > Submit IEC and TAN Document > Sign Service Agreement > Start Shipping!
• Refer to this article to learn more.

Bulk Actions on Support Tickets

• Users can not download Open/Resolved tickets and upload comments in bulk through CSV file
• Navigate to Support page to click on "Download Open Tickets" or "Bulk Upload Comments"
• To bulk upload comments, Download the CSV file of the selected type of tickets & Add comments. Please note that you can not upload comments for closed tickets.
• Refer to this article to learn more.

Channel Improvements

• Payment status of COD order will be updated from Pending to Paid in Shopify when it is successfully delivered to consignee
• If shopify/woocommerce orders are not picked due to any operational reason or if user tries to cancel before pickup, the fulfillment will be cancelled and the order will move from Processed to Pending