July

July Product Updates

1. Mobile friendly order booking flow
2. Discounted pricing for 5 and 10 kg shipments
3. Improvements in Pickup Experience
4. Improvements in Channel Integration
5. Exception Management : Seller & Warehouse Returns

Mobile friendly order booking flow

• Users can now create, ship, and track their orders from the convience of a mobile browser.
• The following capabilities can now be accessed in a mobile optimized design.
  • Track Actions Required by you and Your Performance from Dashboard
  • Create & ship a Single order and raise a Pickup Request
  • Track your Pending Orders and All Shipments easily

Discounted pricing for 5 and 10 kg shipments

• Company Owner and admin users will now have the option to view and opt for Discounted pricing for 5 and 10 kg shipments.
• Users can compare their existing and new pricing - by checking the rate calculator and rate card in detail
• Users can opt for auto updating rates or request a callback to their Account Manager for further discussion and opting for new discounted pricing for 5 and 10 kg shipments.

Improvements in Pickup Experience

• There are 2 modes for Pickups. Based on the pickup configuration for the account, users can now see messaging around whether they need to raise a Pickup Request for Ready to Ship Shipments.
  • Auto Pickup - Pickup will be scheduled automatically.
  • Manual Pickup - Raise Pickup before 2pm to get Same day pickup at your doorstep.

• Users can also view the packaging guidelines while raising a new Pickup request or tracking an existing one

• Users can now escalate a Pickup Request from Pickup Request Listing Page for
  • Pickup Delayed / not done
  • Physical pickup done but status not updated
• Escalated Pickup Requests shall be notified and made visible on Ground Operations dashboard so that the highlighted pickups can be completed on priority

• Users can also view the phone number of the agent who is assigned for Pickup. This shall be visible only for the first pickup request for a pickup location to ensure a successful pickup.

Improvements in Channel Integration

• Order syncing from Shopify/WooCommerce is now near real-time. Users will now be able to view their orders on Delhivery One portal immediately versus previously when orders were synced every 5-10 minutes.
• If any update is made to an order in Shopify/WooCommerce, the order in Delhivery One shall be immediately updated now. Users will not have to manually update the order to keep data in sync

Exception Management : Seller & Warehouse Returns

• Users can now view and take action for shipments that are on hold during the return journey (RTO/DTO) due to missing inputs
• Users can take the following actions
  • Upload invoice
  • Reattempt at Same Address
  • Update return address