June

June Product Updates

1. Update Product Details in Pending Orders
2. Exceptions Report to fastrack your deliveries
3. Support Tickets for International Shipping

Update Product Details in Pending Orders

• Users can now update product details for Pending Orders from order details page
• Users can add or remove products, update quantity or item price based on the needs

Exceptions Report to fastrack your deliveries

• Users can now set up daily reports on Shipment related exceptions such as Damages, Pending Non Delivery Report (NDR) verification, contact detail errors
• Users can track Exceptions and provide inputs to fastrack deliveries and avoid delays.
• Users can customize, edit, and disable the exceptions report based on your requirements.
• Navigate to Left Panel > Reports > Exceptions Report.

• Users shall receive the Exceptions report daily on email with a summary of Exception Type and Shipment Count

Support Tickets for International Shipping

• Users can now raise Support Tickets for their International orders ~ operational issues against a Shipment or other issues.
• Users can raise issues for following categories
  • Pickup related - if the pickups are delayed
  • Delivery related - if the delivery is delayed
  • Document related - if the shipment is stuck due to document compliance issues
  • Weight disputes - if the weight charged by delhivery is higher than client declared weight

Refer to this article to learn more.

Delhivery One has been updated to enable clients to raise support tickets for international shipments - making it a more easier and convenient way to raise, track, and resolve all issues at one place.

Navigate to the Ticket Listing Page or Shipping Listing to raise your tickets and get your query resolved!