May

May Product Updates

1. Verification of Pickup Locations
2. Increased limit for NDR updates to 5000
3. Order Cancellation on Shopify/Woocommerce
4. Improvement in Channel Integration

Verification of Pickup Locations

• One reason for failed pickups is incorrect phone number or address data against the Pickup location
• Users can now verify the Phone Number via OTP and Addresses when they create or update the Pickup Location

Increased limit for NDR updates to 5000

• Users can now take bulk NDR action up to 5000 AWBs in a single request. Previously this maximum limit was 200 AWBs per request
• User shall download the sample CSV file, update the AWB numbers, select the action they want to take and upload the file

Order Cancellation on Shopify/Woocommerce

• Users now have a choice - when they cancel a Pending Order or a Ready to Ship shipment on Delhivery One - to choose whether they want to cancel the order on Shopify/WooCommerce or not
• If this option is selected, the order shall be cancelled on Shopify/WooCommerce as well. Otherwise, only the order in Delhivery shall be cancelled

Improvement in Channel Integration

• Users can view and update existing channel credentials from the detail pages instead of creating a new channel
• This shall be visible on Channel Details page for all Woocommerce channels. For channels connected via shopify app; updates have to be done on shopify

• Users shall also be able to raise support tickets specific to Channel Integration issues
• Users can select "Channel Integration" category and select one of the following sub categories
  • Unable to integrate channel
  • Unable to fetch order
  • Unable to sync order statuses
  • Other channel related issues