Track Orders

Tracking business shipments / orders

You can track the shipment movement of your orders via Delhivery One. There are various states an order goes through -

• Pending
• Ready to Ship
• Ready for Pickup
• InTransit
• Out for Delivery
• Delivered
• Cancelled & RTO
• Third Party Shippings
• Lost

Let's learn how to track orders in each state.

Navigate > Dashboard > Main Menu > Orders Forward Orders

Pending

Orders that are created in draft state but not yet manifested are in Pending state. While the order is in pending state you can change the pickup location, transport mode.

Ready to Ship

Once a pending state order is manifested, it goes to Ready to Ship state & an AWB number gets assigned to the order. At this stage, you have the option to revert to pending, which cancels the AWB and the order goes back to pending state.

Ready for Pickup

After a manifested order is added to a pickup request it goes to Ready for Pickup state. Make sure you keep the package ready along with shipping label pasted on it at this stage.

In Transit

When Delhivery agent picks up a Ready for Pickup shipment from the pickup location, the order goes to In Transit state. At this state you can track the transit history from the order details page

Out for Delivery

When shipment has reached the destination hub of the customer & is on the way to be delievered to the customer's address, the order will show under Out for Delivery

Delivered

When shipment is handed over to the customer it gets marked a delivered.

Canceled & RTO

An order that is canceled until its not picked goes in the Canceled stage. Any order which is canceled after its picked but not yet Delivered is marked as RTO. You can view Cancelled & RTO shipments under Main Menu > Forward Orders > All Shipments > Shipment status > Cancelled / RTO-Intransit / RTO-Returned

Third Party Shipping

Orders that are fetched in Delhivery One via online channels (Shopify, Woocommerce) are created in pending state, but if they are manifested by a 3rd party portal & not Delhivery One, these orders go to the Third Party Shipping state.

Lost

Any order thats gets lost in transit gets listed here. The occurence for this scenario is exceptionally low. You will have clear visibility on the same here. You can view Lost shipments under Main Menu > Forward Orders > All Shipments > Shipment status > Lost