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      Track Orders
      • 31 Oct 2023
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      Contents

      Track Orders

      • Updated on 31 Oct 2023
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      Article Summary

      Tracking business shipments / orders

      You can track the shipment movement of your orders via Delhivery One. There are various states an order goes through -

      Note

      Delhivery One platform has two modes: Direct Manifestation & Order Management mode. Below order journey is applicable only to Order Management mode. Read this article.

      Let's learn how to track orders in each state.

      Navigate > Dashboard > Main Menu > Orders Forward Orders

      Pending

      Orders that are created in draft state but not yet manifested are in Pending state. While the order is in pending state you can change the pickup location, transport mode.

      Ready to Ship

      Once a pending state order is manifested, it goes to Ready to Ship state & an AWB number gets assigned to the order. At this stage, you have the option to revert to pending, which cancels the AWB and the order goes back to pending state.

      Ready for Pickup

      After a manifested order is added to a pickup request it goes to Ready for Pickup state. Make sure you keep the package ready along with shipping label pasted on it at this stage.

      In Transit

      When Delhivery agent picks up a Ready for Pickup shipment from the pickup location, the order goes to In Transit state. At this state you can track the transit history from the order details page

      Out for Delivery

      When shipment has reached the destination hub of the customer & is on the way to be delievered to the customer's address, the order will show under Out for Delivery

      Delivered

      When shipment is handed over to the customer it gets marked a delivered.

      Canceled & RTO

      An order that is canceled until its not picked goes in the Canceled stage. Any order which is canceled after its picked but not yet Delivered is marked as RTO.

      Third Party Shipping

      Orders that are fetched in Delhivery One via online channels (Shopify, Woocommerce) are created in pending state, but if they are manifested by a 3rd party portal & not Delhivery One, these orders go to the Third Party Shipping state.

      Lost

      Any order thats gets lost in transit gets listed here. The occurence for this scenario is exceptionally low. You will have clear visibility on the same here.

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