Tracking business shipments / orders You can track the shipment movement of your orders via Delhivery One. There are various states an order goes through - Pending Ready to Ship Ready for Pickup InTransit Out for Delivery Delivered Cancelled & RTO Third Party

Overview Once an order is created or manifested, it needs to be scheduled for pickup to move to the next stage in the shipment journey. A Pickup request refers to a request made by a client with the logistics partner

How to customize Shipping Label on Delhivery One? Shipping Label is a document that contains information about pickup and delivery address, package information and courier tracking number. Sellers have to print shipping labels and paste it on the package box

Overview Sale order is the term used to define an order your customer places for the products you sell. It contains the SKUs ordered, their corresponding quantities, prices, and discounts as applicable. It contains Sale Order : This contains the order

Overview You can cancel a Sale order based on the below-mentioned scenarios. Then, depending on the shipment's lifecycle, you get the Freight Amount refund in your Wallet or charged for an RTO (Return to Origin) flow. Order Status

Overview You will learn about a step-by-step guide to process single and bulk orders. This article includes How can I book my shipment? How can I get my order picked up? What are shipping labels? How can I

GST-Compliant Shipping Label cum Invoice – Help Guide Why this is important To comply with GST regulations, all invoices must include mandatory details such as HSN code, tax type, tax percentage, tax amount, and company authentication (signature and stamp). If

Overview Courier Return or Return to Origin (RTO) refers to a Sale order that was undelivered and was returned to the client warehouse. This could be due to either Client canceling the order while it was in the "In Transit

Overview If a customer wants to return a delivered order, you can create a Reverse Pickup. They are also called Customer Return or Direct-to-Origin (DTO). It contains Reverse Order Number This contains the reverse order number, order date

Overview You can update select attributes within an order until the shipment moves to the "In Transit" stage. Editable Attributes The following attributes of an order can be edited during the lifecycle of a shipment. Order Status COD Amount Pickup

Overview You can create sale orders in two ways. How can I create an order with Delhivery? How can I duplicate/clone an existing order with Delhivery? How can I send bulk orders with Delhivery? How can I send bulk

January Product Updates New User Roles & Permissions All Shipment Listing & Bulk AWB Search New User Roles & Permissions Delhivery One now has four different user types - Owner, Admin, Operations User, Support User Navigate to Left Panel >> Settings >> User >> Create New User

Overview International order refers to Exports wherein the order is picked from a client warehouse within India and is delivered to a customer outside India. You have to activate Cross Border service on Delhivery One before creating or shipping an

Overview You can now view all your Unsuccessful Deliveries (NDRs or non delivery report) or Pickups (NPRs or non pickup report) at one place. Navigation: Main Menu > Exceptions & NDR You can take actions from Delhivery One on both Orders with

How to generate API access token? Your API Integration with Delhivery uses an API Token that helps authenticate the client's identity. Navigate to Main Menu > Settings > API Setup page. Users can view and copy the existing API Token Users

November Product Updates 1. Clients can raise tickets for auto-rejected claims  Clients can raise tickets for auto-rejected claims An option to raise a ticket for auto-rejected claims has been added to the claims listing view and claims

Overview Orders that are fetched in Delhivery One via online channels (Shopify, Woocommerce) are created in pending state, but if they are manifested by a 3rd party portal & not Delhivery One, these orders go to the Third Party Shipping state

Overview Appointment creation allows you to schedule the delivery of your shipments with your consignees, when they can only receive shipments during specific time slots when their inbound docks and staff are available. Note:  Appointments can be created only for

print labels & waybill copies for a single or multiple shipments at a time. Steps  to print shipping labels & waybill copy for a single shipment Login to your B2B account on Delhivery One  Navigate to the  Left Panel  > B2B orders